Home » About » Employment

To apply for any positions listed below, please send your resume to GemStone Human Resources.

GFE/RTE Technical Support

Job Number: 010410-01
Location: Beaverton, OR
Job Type: Full Time Regular

Job Summary

As a member of the Technical Support team you will be responsible for providing an extraordinary level of service to GemStone customers. You will use your knowledge and expertise to help customers solve problems in the installation and ongoing use of GemStone software products. In addition, you will provide assistance to customers in optimizing their applications for efficient use of GemStone products. This could include: diagnose performance, scalability, networking and disk/memory utilization problems, assist customers in debugging applications they develop, and write sample code to demonstrate use of GemStone interfaces using Java, C++, and C#.

Responsibilities

Interact directly with GemStone customers to resolve complex technical issues. Debug deployment issues and problems in using GemStone products, reproduce the issues and help resolve the problems in cooperation with the development team. Maintain a record of problems and issues for feedback to marketing, sales and engineering. Work with Technical Support Director to develop and improve procedures, databases, forms, and reports necessary to efficiently serve the GemStone prospects and customers. Work closely with members on the engineering team to resolve customer issues. Keep accurate records of time and work performed. Help new Technical Support personnel develop the skills necessary to effectively support GemStone products. Assist in demonstrations, presentations, and customer training as needed. Possible limited travel to customers’ sites to solve problems with installation or use of GemStone software. Design and/or implement applications for internal use as needed.

Required Skills and Education

  • BS Computer Science or related field
  • Minimum of 3 years experience in the analysis, design, implementation, and debugging of distributed, data intensive, and/or object-oriented applications.
  • Should be proficient in the use of Windows/Solaris/Unix/Linux systems and networks
  • Excellent analysis, trouble shooting, and communications skills
  • Technical understanding of distributed data management systems
  • Proficient in at least one object-oriented language (past programming experience). Java, C++, or C# (strongly preferred).
  • Experience with GemFire or other object-oriented data management systems highly desirable
  • Experience with SQL highly desirable.
DOWNLOAD
GemFire